Refund and Dispute Policy

MoveSmart provides a marketplace that connects customers with independent moving professionals.

If a moving provider cancels or fails to appear for a scheduled move, the customer will not be charged for the unperformed service. Any applicable authorization or captured payment will be released or refunded.

If a customer believes they were charged incorrectly, they should contact MoveSmart as soon as possible so the transaction can be reviewed.

Refund requests are reviewed based on the circumstances of the job, including whether services were performed, the amount of work completed, and any documented cancellation or service issues.

If only part of the scheduled service was completed, MoveSmart may issue a partial refund when appropriate.

Customers may also have rights through their card issuer or payment provider. MoveSmart may provide transaction and service records when responding to payment disputes.